Privacy Policy
1 Information We Collect
Personal Information You Provide
When you register for our courses or contact us, we collect information you voluntarily provide. This includes your name, email address, phone number, and educational background. We also collect payment information when you enroll in paid programs.
During our educational programs, we may collect information about your learning progress, quiz results, and participation in discussions. This helps us personalise your learning experience and provide better support.
Automatically Collected Information
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our website
- Referral sources and search terms used
- Session recordings for user experience improvement
2 How We Use Your Information
Your personal information helps us deliver high-quality financial education services. We use your data to process enrollments, communicate course updates, and provide customer support. Your learning progress information helps our instructors understand how to better assist you.
Educational Purposes
We analyse learning patterns to improve our curriculum and teaching methods. This includes understanding which topics students find challenging and adjusting our approach accordingly. All analysis is done in aggregate form to protect individual privacy.
Communication and Marketing
We send educational newsletters, course announcements, and relevant financial literacy resources. You can opt out of marketing communications at any time while still receiving essential course-related information.
3 Information Sharing and Disclosure
riwoceroybu does not sell, trade, or rent your personal information to third parties. We only share information in specific circumstances outlined below, and always in compliance with Australian Privacy Principles.
Service Providers
We work with trusted service providers who help us deliver our educational programs. This includes payment processors, email service providers, and learning management system vendors. These partners are bound by strict confidentiality agreements and can only use your information for specified purposes.
Legal Requirements
We may disclose information if required by law, court order, or government authority. We will notify you of such requests unless legally prohibited from doing so.
4 Your Privacy Rights
Under the Australian Privacy Act 1988, you have several rights regarding your personal information. We've made it simple to exercise these rights and will respond to your requests within reasonable timeframes.
Access Your Information
Request a copy of the personal information we hold about you. We'll provide this in a commonly used electronic format.
Correct Information
Update or correct any inaccurate personal information. You can also update most information through your student account.
Delete Information
Request deletion of your personal information, subject to our legal obligations and legitimate business interests.
Restrict Processing
Limit how we use your information while maintaining your access to essential educational services.
5 Data Security and Protection
We take data security seriously and implement multiple layers of protection. Our systems use industry-standard encryption for data transmission and storage. Regular security audits ensure our measures remain effective against evolving threats.
Technical Safeguards
- SSL encryption for all data transmission
- Secure data centres with physical access controls
- Regular software updates and security patches
- Multi-factor authentication for staff accounts
- Automated backup systems with encryption
Access Controls
Only authorised staff members can access personal information, and only when necessary for their job functions. We maintain detailed logs of all access to personal data and conduct regular reviews of user permissions.
6 Data Retention and Deletion
We keep your personal information only as long as necessary for educational purposes and legal requirements. Student records are typically retained for seven years after course completion to provide ongoing support and verification services.
Retention Periods
Course enrollment data: 7 years after completion. Marketing data: Until you opt out. Payment information: 7 years for tax purposes. Website analytics: 26 months maximum.
Secure Deletion
When retention periods expire, we securely delete personal information using methods that prevent recovery. This includes secure deletion of digital files and physical destruction of paper records.
7 Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and analyse site usage. Essential cookies enable core functionality like user authentication and shopping cart features. Optional cookies help us understand how visitors use our site and improve our services.
Cookie Categories
- Essential cookies for website functionality
- Analytics cookies to understand site usage
- Marketing cookies for relevant content delivery
- Preference cookies to remember your settings
Managing Cookies
You can control cookie settings through your browser preferences. Disabling certain cookies may limit website functionality, but essential educational features will continue to work.
8 International Data Transfers
Some of our service providers operate outside Australia. When we transfer data internationally, we ensure adequate protection through approved mechanisms like Standard Contractual Clauses and adequacy decisions.
Transfer Safeguards
All international data transfers include contractual protections equivalent to Australian privacy standards. We regularly review these arrangements to ensure ongoing compliance with privacy laws.
9 Children's Privacy
Our services are designed for adults seeking financial literacy education. We do not knowingly collect information from children under 18 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.
Parental Rights
Parents can request access to, correction of, or deletion of their child's information. We will verify parental identity before processing such requests and respond within reasonable timeframes.
10 Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through email and website notifications at least 30 days before taking effect.
Staying Informed
We recommend reviewing this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top indicates when the most recent changes were made.